Refund policy

Return & Refund Policy

Returns We accept returns within 14 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached. Final sale items, earrings, and custom/personalized items are not eligible for return due to hygiene and customization reasons.

To initiate a return, email us at kd47250@yahoo.com with your order number and reason for return. We'll provide return instructions within 1–2 business days.

Exchanges We're happy to exchange items for a different size or color, subject to availability. Exchanges follow the same 14-day window and condition requirements as returns.

Refunds Once your return is received and inspected, we'll notify you of approval. Approved refunds are processed to your original payment method within 5–10 business days. Original shipping costs are non-refundable.

Incorrect Items If you received incorrect item, please contact us within 7 days of delivery with a photo and your order number. We'll make it right at no cost to you.

Shipping Costs Return shipping is the customer's responsibility unless the return is due to our error. We recommend using a trackable shipping method, as we are not responsible for lost return packages.

Lost or Damaged Packages in Transit Once your order has been handed off to the carrier and a tracking number has been provided, KJDCREATIONS is not responsible for packages that are lost, stolen, or damaged in transit. If your package is lost or arrives damaged, please contact the carrier directly to file a claim using your tracking number.

If you need assistance locating your package or filing a claim, reach out to us at kd47250@yahoo.com and we'll do our best to help. We are not liable for delays or losses caused by the carrier, weather, or circumstances outside our control.